If you are able to capture, contact the security software manufacturer for instructions on how to add Snagit to the exclusions list (sometimes referred to as the white list). To verify your security software is not causing an issue, disable the security software and then take a scrolling capture again with Snagit. This software can sometimes falsely detect Snagit (or other trusted applications) as a potential threat and block the software from working properly. Security and identity protection software is frequently changing. These alternate browsing modes usually disable all third party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.įor best results, set the zoom level in the application to capture to the default 100%. Most web browsers have the ability to browse in an "incognito" or "private" window.
Use your Web Browser's Incognito/Private Mode Results may vary across web browsers based on website content.
If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge.
Panoramic scrolling capture may have trouble accurately capturing parralax websites. Snagit's scrolling capture allows you to take screenshots of entire webpages, long documents, and any other window on your screen that requires scrolling.
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